Effective Date: March 1, 2025

At SPlan Caribbean, we strive to provide high-quality smart home gym equipment and professional installation services. Our goal is to ensure that the customer is satisfied with both the products and services we offer. However, if the customer is not completely satisfied, please review our Terms and Conditions below.

1. Warranty

We offer a 2-year warranty on all products, covering all components against defects in material or workmanship. This warranty is valid from the date of installation and includes free repair or replacement of any defective parts during this period.

The warranty covers:

• All components of the product, including but not limited to electronics, motors, and structural parts.
• Any defects that arise from normal use in accordance with the product’s instructions.

The warranty does not cover:

• Damage caused by misuse, neglect, improper installation, or failure to follow the product instructions.
• Damage due to accidents, unauthorized repairs, or modifications.
• Regular wear and tear or cosmetic damages.

2. Eligibility for Refunds

We offer refunds for products and services under the following conditions:

• Products: Refunds are available within 7 days from the date of delivery if the equipment is unused, unopened, and in its original packaging.
• Installation Services: If the customer is unsatisfied with the installation service, he/she must notify us within 2 days of the installation date to request a resolution or refund.
• Pre-orders: Refunds for pre-ordered products are subject to specific terms outlined below.

3. Product Refunds

To return smart home gym equipment:

• The equipment must be in new, unused condition.
• The product must be in its original packaging, including all manuals, accessories, and parts.
• The customer must contact us within 7 days of receiving the product to initiate the return and refund process.
• Return shipping costs are the customer’s responsibility, unless the product is defective, damaged, or incorrect.

Once we receive the returned equipment and confirm it meets the above conditions, we will process a refund to the original payment method within 7-10 business days.

Exceptions:

• Custom-made or personalized equipment is not eligible for a refund unless defective or damaged.
• Products that have been used, installed, or damaged after delivery are not eligible for refunds.

4. Installation Service Refunds

Our professional installation services are intended to ensure that the smart home gym equipment is set up and functions properly. If the customer is dissatisfied with the installation, he/she must:

• Contact us within 7 days of the installation date to report the issue.
• If the installation is deemed unsatisfactory or if there is an issue with the setup, we will correct the installation.

Please note: Customer is responsible for designating an appropriate location for installation. We are not liable for any damage to water lines, electrical wiring, gas pipes, or other utilities that may be present at the installation site. By scheduling installation, you confirm that the location is suitable for the installation of the equipment and that no hidden hazards exist.

5. Defective or Damaged Products

If the smart home gym equipment is defective or arrives damaged:

• Contact us immediately within 7 days of receiving the product.
• We will replace the damaged or defective item.
• We may request photos or other documentation of the damage or defects to process your claim.
• We will cover return shipping costs for defective or damaged products.

6. Pre-Orders and Future Deliveries

If the customer places a pre-order for equipment scheduled for future delivery:

• Deposit: A deposit is required to secure a pre-order. This deposit is non-refundable if the pre-order is cancelled for any reason.
• Delivery Schedule: We will make reasonable efforts to deliver the pre-ordered equipment on or around the scheduled delivery date. However, delivery dates are subject to change due to availability or unforeseen delays.
• Remaining Balance: The remaining balance for pre-orders must be paid before shipment or installation is scheduled.
• Balance Payment Due Date: Upon notification that the goods are ready, the customer is required to make the remaining balance payment within 30 days. If the balance is not paid within this period, the equipment reserved for the customer will be released for sale to another customer, and the original customer will need to wait for the next shipment.
• Refunds: If the customer chooses to cancel the pre-order after the equipment has been shipped or installed, our standard product and service refund policies will apply.

Please note: For both pre-orders and standard orders, we will provide an estimated delivery date. However, this date is an approximation and does not guarantee the exact date of installation. In the event of delays in shipment to our warehouse—such as those caused by port departures and arrivals, customs inspections, or vessel delays—updated delivery dates will be communicated. The customer acknowledges that these delays are beyond the company’s control and understands that the company will make every reasonable effort to deliver the products as promptly as possible.

7. Non-Refundable Items

The following items are non-refundable:

• Custom-made or personalized gym equipment.
• Products that have been used or installed, unless defective.
• Installation services that have been completed with no reported issues within the specified time frame.
• Products purchased from third-party retailers or resellers.
• Deposits for pre-orders that are canceled by the customer.

8. Customer Responsibility for Installation Site

The customer is responsible for ensuring that the selected wall is a load-bearing/reinforced concrete wall, free of obstruction, and suitable for the installation of the equipment. The customer must remove all furniture, paintings, blinds and provide a clean area of at least    8 ft x 8 ft in the location designated for installation. If, for any reason, the designated installation location is not suitable for holding the equipment in a safe manner the customer must assign a new location for installation.

An additional charge of $100 will apply if the equipment is properly installed in the location designated by the customer, and the customer later requests to move it to a different location within the same property on the same day scheduled for delivery/installation.

The customer is responsible for ensuring that there is no water, gas, or electrical lines in the installation area. In the event of damage to any of these lines, the customer must contact a qualified specialist to address and resolve the issue.

We are not liable for any damage to water pipes, gas lines, electrical wiring, or other utilities during the installation process. We strongly recommend checking the installation site and marking any important lines or utilities before installation.

9. How to Request a Refund

To request a refund for either products or installation services:

• Contact our customer support team at splancaribbean@gmail.com or +1 (787)674-3900 within the applicable refund period.
• Provide the order number, a detailed description of the issue, and the reason for the refund request.
• For product returns, please include proof of purchase and any required documentation or photos of the product’s condition.

10. Refund Processing

Refunds will be processed to the original payment method used during the purchase. Depending on your payment provider, it may take 7-10 business days for the refund to appear in your account.

11. Order Cancellation

If you wish to cancel your order before the product has been shipped or the installation service scheduled, you may receive a full refund (minus any non-refundable deposit for pre-orders).

12. Force Majeure

Neither party shall be liable for any delay or failure in the performance of its obligations under this agreement, including but not limited to the sale, delivery, or installation of products, if such delay or failure is caused by an event or circumstance beyond the reasonable control of the affected party. These events may include, but are not limited to, acts of God, natural disasters, pandemics, fire, flood, earthquake, war, terrorism, civil unrest, strikes, government actions, transportation disruptions, shipping delays, or customs processing issues.

In the event of a force majeure occurrence, the affected party shall promptly notify the other party in writing, detailing the nature of the event and its expected duration. The affected party shall take reasonable steps to mitigate the impact of the delay or failure and resume performance as soon as reasonably possible.

If the force majeure event continues for a period exceeding 30 days, both parties may mutually agree to adjust the delivery and installation schedules.

13. Litigation Clause

In the event of any dispute, claim, or controversy arising out of or in connection with this Agreement, the parties agree that such matters shall be resolved through litigation in the courts of the commonwealth of Puerto Rico. The parties consent to the exclusive jurisdiction of the courts located in San Juan, Puerto Rico, and agree that any legal action or proceeding arising out of or relating to this Agreement shall be brought exclusively in those courts.

Each party waives any objection to the venue or jurisdiction of such courts, including any claim of inconvenience or improper venue. The prevailing party in any such litigation shall be entitled to recover its reasonable attorney’s fees and costs.

14. Changes to the Terms and Conditions

We reserve the right to update or modify the Terms and Conditions at any time. Any changes will be posted on this page with a revised “Effective Date.” Please review this policy periodically to stay informed about our refund practices.

15. Contact Us

For questions or assistance, please contact our customer service team at:

SPlan Caribbean
SPlancaribbean@gmail.com
+1(787)674-3900
70 Calle San Martin, Guaynabo, PR 00966